Refund policy
1. Refund Policy for Wrong or Defective Items
If you receive a product that is incorrect or defective, you are eligible for a full refund under the following conditions:
Eligibility:
- You must provide a clear unboxing video of the product showing the defect or incorrect item.
- The product must be in its original condition and unused.
Time Frame:
- Refund requests must be submitted within 7 days of receiving your order.
Process:
- After reviewing and verifying the issue, your refund will be processed within 7 business days.
2. Replacement Policy for Other Issues
For issues other than defective or wrong items, refunds are not applicable. However, you may request a replacement under these conditions:
Eligibility:
- The product must be unused, unwashed, and in its original packaging.
- All original tags and labels must remain attached.
Time Frame:
- Replacement requests must be initiated within 7 days of receiving the product.
Process:
- Once we receive and inspect the returned item, we will dispatch the replacement product within 7 business days.
3. How to Request a Return, Replacement, or Refund
To initiate a return, replacement, or refund request, please contact our support team with the following details:
- Your order number
- A detailed description of the issue
- A clear unboxing video (required for defective or wrong items)
Send your request to:
📧 Email: snugtwill@gmail.com
📞 Phone: +91 92271 84687
4. Important Notes
- Items returned without prior approval will not be accepted.
- Shipping costs for returning the product (except for defective or wrong items) will be borne by the customer.
- Snugtwill reserves the right to reject a return or replacement if the product does not meet the eligibility criteria mentioned above.
5. Contact Us
For any questions or further assistance regarding our Return and Refund Policy, you can reach us at:
Snugtwill
📧 Email: snugtwill@gmail.com
📞 Phone: +91 92271 84687
🏠 Address: 712-A,Naroda Business point, Opp.Swaminarayan Park Naroda Ahmedabad Gujarat 382330